Written by Administrator. Posted in About ITO

Overview

Project management is an important yet small part of the larger service engineering process which encompasses lifecycle management of services including the projects that produce IT services for the campus.

Service Engineering practices on our campus include:

Project Management serves as the focal point for ITO project management activities. Specifically, the project management practice includes:

Performing project management for significant ITO projects
Providing consultative project management oversight and support for all projects
Managing resource utilization on ITO projects
Leading efforts in the creation of a project culture in ITO
Facilitating the process for prioritizing projects

Active IT projects.

Enterprise Architecture consists of setting technology strategies and standards for central IT and the campus based on the business mission, processes, and priorities of the campus and developing those strategies into actionable plans.

Program Direction is the practice of setting strategies for central IT services, and overseeing their on-going value and effectiveness, based on the business mission, processes, and priorities of the campus and developing strategies into actionable plans.

Service Roadmaps and Direction Statements.

Analysis consists of interpreting service strategies and requirements in order to design and specify technical solutions for services. Analysis considers the overall campus technology environment, enterprise architecture standards, and operational and support concerns to design sound technical solutions that meet programmatic business objectives.

Development & Integration ultimately creates technical solutions that become campus services. The practice establishes and follows sound processes for building services by installing and configuring commercial or open-source hardware and software components, and developing any additional application functionality necessary to meet needs of the campus.

Quality Assurance is the practice of assuring established processes are followed and the services delivered meet the defined requirements.

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IT Policies

Written by Administrator. Posted in About ITO

Overview

IT policies are established to educate the campus community about the appropriate use of the campus computing and network resources.

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ITO Service Catalog

Written by Administrator. Posted in About ITO

Overview

The IT Service Catalog defines the services ITO offers to our customers on the UP Mindanao campus in support of the campus mission.

ITO defines a service as something that customers can receive or order from ITO and ITO can report on.

Our service catalog contains a complete list of ITO services and encompasses services used by all of campus to those used only by a few individuals. It contains brief information about each service including a description, ITAR/EAR compliance, target SLA, and typical maintenance window. A link is provided in the service catalog next to services that have additional information on the ITO website.

While most of the services listed in the service catalog are supported by ITO, it also contains a handful that are supported by other departments.

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Our Organization

Written by Administrator. Posted in About ITO

Purpose

ITO exists to provide reliable, integrated, and innovative IT services in support of education, research, scholarship and creative work.

Vision

ITO will be a nationally recognized center of excellence in leveraging information technology to stimulate learning and discovery in a global context.

Mission

To ultimately achieve our Vision, we will focus our activities during the next 3 years on achieving a minimum of a 90% satisfaction rate among select clients of the ITO as related to the delivery & support of Academic Technology, Research Computing, and Administrative Computing services.

Value Proposition

ITO services provide the highest possible value per expenditure of funds, efforts, and resources available to the University stakeholders, which will be continuously confirmed through the quantitative assessment of customer feedback, service data, and benchmarked comparisons with similar organizations.

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About ITO

Written by Administrator. Posted in About ITO

Overview

The goal of the Information Technology Office (ITO), is to provide the UP Mindanao campus with innovative, customer-focused IT support and core IT services. Under the leadership of the Office of the Chancellor, ITO seeks to foster partnership and collaboration with academic, research, and administrative units in order to create a robust, best-in-class IT environment.

Mission

Our mission is to provide and promote cohesive and coordinated IT services and support that facilitates the creation, management, and dissemination of information to advance the campus’s teaching, learning, and research mission as well as to partner with other campus IT professionals to provide effective leadership and IT solutions for the campus’ changing IT environment.

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